Chemist on Call

Your product development hotline

$100/hr.

Ever wish you could phone a friend…

Except that friend is a product development scientist that’s been around the block.

That’s why we offer our Chemist on Call service. It’s the email support for when you don’t know where to turn. Giving you direct access to a product development scientist you trust.

You ask the question- we do the research- we provide you with an answer.

This is perfect for you if…

  • You need on-going support throughout development + beyond

  • You want science-backed answers without hiring a full development team

  • You’re serious about launching something stable, safe, and effective and want to avoid expensive mistakes

  • You’ve hit a roadblock and need a second opinion

I’m in! How do I get started with The Chemist on Call?

Here is the breakdown ↓

STEP 1:

Discovery Call

We’ll start with a quick 30-minute discovery call to meet and align on your needed support.

STEP 2:

On-Boarding + Pay your Deposit

After the call you will receive a contract for review. This must be signed, and the $500 deposit must be paid in full before getting started.

STEP 3:

Submit your questions anytime

Once on-boarding is complete, you can start submitting your questions at any time. You will be invoiced monthly for the hours used that month.

Client Wins

Here’s how Chemist On Call support has helped beauty brands make smarter decisions, avoid costly mistakes, and get closer to launch with confidence:

  • The Situation:
    A client was preparing to run USP 61 and 62 during early development—tests that are typically performed during final product release.

    How We Helped:
    We reviewed the product type and timeline and advised replacing those tests with USP 51 (PET), which was more appropriate for development and stability.

    The Result:
    The client saved time and money and moved forward with the right test at the right stage.

  • The Situation:
    A contract manufacturer substituted an ingredient without approval. The result? A major shift in viscosity that made the product unusable in its intended packaging.

    How We Helped:
    We reviewed the formula, diagnosed the compatibility issue, and recommended alternate ingredients to regain the right texture and flow.

    The Result:
    The client avoided a full reformulation and was able to move forward with a batch-ready product that worked for both function and packaging.

  • The Situation:
    During a pilot run, a client's shampoo came out excessively bubbly, creating a cloudy, foamy appearance that didn’t match their expectations.

    How We Helped:
    We reviewed the formula and batching process and recommended a simple rework strategy to reduce bubbles and improve clarity.

    The Result:
    The client was able to salvage the batch, improve visual appeal, and maintain their intended aesthetic without starting over.

With our Chemist on Call Service

You’ll Get

Dedicated Email Support

Send us your questions and we will give you an answer.

01

Quick Turnaround Time

We work quickly to ensure we are answering your questions within 48-72 hours. We understand that time is money.

02

03

Help Within your Budget

We understand the importance of staying on budget. Let us know your range, and we’ll focus our efforts to give you the best value within it.

    1. Book a discovery call

    2. After the call you will receive an email from us with a contract to sign. A $500 deposit is also required to get started.

    3. After signing the contract, you will receive a second email confirming your enrollment and instructions for next steps.

    4. When you are ready to ask a question, simply submit it to us!

  • Our Chemist on Call service is intended to provide you with clarity and guidance around product development for cosmetic and OTC products.

    This could include, but is not limited to, questions around which testing to conduct, guidance on ingredients, troubleshooting technical issues, or general questions related to the product development process.

  • This service is not intended for use when project deliverables are required. This includes, but not limited to, artwork review, claim substantiation, and product brief review. If you need specific project work completed, please reach out at hello@beautyscistudios.com for a custom work request.

  • We do not allow video call meeting for this service. All questions must be asked via email. We will provide either a written response or voice memo back to you.

  • If you need more support than our Chemist on Call can provide, please reach out to us for discussion.

FAQs

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